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Hartness Home-goods Support logo

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Orders and Shipping

How long will it take for me to receive my order?

We typically ship out orders at least by the next day when they’re received. After that, its however long our shipping partners take to deliver with consideration for mother nature!

How do I change my shipping address?

Within the ‘My Account‘ area, you can handle everything from adding and removing cards, to changing shipping and billing info.

How do I track the status of my order?

We know that you're excited about receiving your gifts or one of our latest scents. That's why we've got our awesome shipping tracking page. You'll also receive an email once your package is shipped.

Do you ship outside of the US?

Currently we only ship within the contiguous United States. But we're hoping with more traffic and interest, we'll be able to offer shipping to more countries.

Will my items come in one package?

Depending on the size and shape of your items ordered, they may be split into multiple packages. However, we do our very best to keep multiple packages to a minimum. You’ll love it, and so will the Earth!

Can I use a coupon code and also receive free shipping on my order?

We understand that everyone loves a great deal, and we strive to offer our customers the best value possible. However, as a small business, it's essential for us to balance providing discounts with maintaining our business's health and sustainability